Support

We have provided a number of How To guides and Support Documents to help you with common tasks associated with deploying and configuring EnginFrame, DCV and EF Session Scheduler.

Technical Guides

Here is a collection of technical guides and scripts related to NICE DCV Remote 3D and EnginFrame HPC and Visualization Session Management portal:

• NICE DCV
  • How to install NICE DCV on RedHat/CentOS 7.x and 8.x (script)
  • How to install NICE DCV on Ubuntu 18.04 and 20.04 (script)
  • How to install NICE DCV on Windows
  • How to install or run NICE DCV on AWS EC2 using an AMI
  • NICE DCV – Tips and Tricks
  • DCV licensing: how to deploy the RLM License Server for NICE DCV
  • How to enable an instance to access the DCV license in EC2
  • How to configure AWS IAM to enable access to the NICE DCV license stored in a S3 bucket
  • How to configure DNS in AWS Route 53 for a NICE DCV Server
  • How to configure the NICE DCV Web Client to work in iFrames
  • Click-to-Photon – Measuring Local and Remote Display Latencies
  • Multi-Factor-Authentication (MFA) for DCV and EnginFrame
• NICE EnginFrame
  • EnginFrame Administration: Features and Services
  • EnginFrame – Tips and Tricks
  • How to automatically install NICE EnginFrame portal (script)
  • How to run EnginFrame in Ubuntu on Windows WSL
• HPC / Session scheduler
  • HPC in the Cloud – Pros and Cons
  • How to automatically build and install SLURM (script), SLURM Support
  • How to install the NICE DCV Session Manager – Broker and Agent
  • How to install the NICE Neutro Windows Session and Task Scheduler

How to get support

Please contact us for support for NICE Software products and related topics.